Southkensington Storage Service Terms and Conditions
These Terms and Conditions set out the basis on which Southkensington Storage provides storage services to customers in the United Kingdom. By making a booking, paying for a unit, or placing goods into storage, you agree to be bound by these terms. Please read them carefully before using the service. They are designed to create a clear agreement about the booking process, payment obligations, cancellations, liability, and the rules that apply to items placed in storage.
In these terms, references to “we”, “us”, and “our” mean Southkensington Storage. References to “you” and “your” mean the customer or any person acting on the customer’s behalf. These terms apply to personal and business customers unless we agree otherwise in writing. If any part of these terms is found to be unlawful or unenforceable, the rest will continue to apply.
The storage agreement is formed when we confirm your booking and accept payment or a valid payment commitment for the first rental period, whichever occurs first. By proceeding, you confirm that you are at least 18 years old and have the legal capacity to enter into a contract. You also confirm that you are the owner of the goods stored, or that you are authorised by the owner to place them into storage under these terms.
All bookings are subject to availability. A booking request may be made in person, by telephone, or through any other approved method we make available from time to time. We may request identification, proof of address, or other information before confirming a booking. This is necessary to comply with legal obligations, fraud prevention, and security procedures. We reserve the right to refuse a booking at our discretion, provided that we do not act unlawfully.
When booking a unit, you must provide accurate information, including your name, contact details, the intended use of the unit, and an approximate description of the items to be stored. You must ensure that the unit size selected is suitable for your needs. We may recommend a different unit size, but the final choice remains your responsibility unless we expressly agree otherwise in writing. Any quote provided is based on the details you give at the time of booking and may change if those details are incomplete or inaccurate.
If you book additional services, such as packing materials, vehicle access, or extended access arrangements, these may be subject to separate charges and specific conditions. We may vary the process for reserving a unit, accessing the premises, or confirming a rental start date, provided that any changes are reasonable and communicated in advance where possible. The customer remains responsible for reviewing the final booking details and making sure they are correct.
Fees must be paid in advance unless we agree a different arrangement in writing. Payment is due on the date specified in the invoice or booking confirmation and may include rent, deposits, administration charges, late fees, cleaning costs, and any other sums listed at the time of booking. We accept payment methods notified by us from time to time. A booking is not secure until any required payment has cleared.
If payment is late or fails, we may refuse access to the unit, suspend services, or treat the agreement as terminated in accordance with these terms and applicable law. You remain liable for all outstanding charges, including any reasonable recovery costs permitted by law. If you have an overdue balance, we may charge interest or late-payment fees where allowed and where these have been explained to you in advance. No set-off or deduction may be made unless required by law or agreed in writing.
We may review our prices periodically. Any change to recurring charges will be notified in advance, giving you reasonable notice before the new rate applies. If you do not wish to continue at the revised price, you may end the agreement before the new charges take effect, subject to the cancellation rules below. A price change will not affect charges already due for a completed rental period.
Cancellations must be made in accordance with the notice period stated in your booking confirmation or invoice. If no specific notice period is stated, you must give at least seven days’ notice before the next rental period begins. Any prepaid fees for unused future periods will only be refunded where required by law or where we have agreed a refund in writing. Administrative fees, card processing fees, and amounts relating to services already supplied are non-refundable unless we decide otherwise.
You may terminate the agreement by removing all goods, leaving the unit in a clean condition, returning any access devices, and notifying us that the unit has been vacated. Your liability continues until the termination has been completed and we have confirmed that the unit is empty and surrendered. If goods remain in the unit after the end date, storage charges may continue to accrue and we may treat the goods as abandoned in line with these terms and lawful disposal procedures.
We may cancel or suspend the agreement at any time if you breach these terms, fail to pay, provide false information, use the unit unlawfully, or create a health, safety, or security risk. Where reasonably possible, we will give notice of cancellation. In serious cases, however, immediate action may be necessary. Any cancellation by us does not remove your obligation to pay sums already due or to remove prohibited items immediately on request.
Liability and care of goods are central to the storage relationship. We will take reasonable care to maintain the premises and provide the service with reasonable skill and care. However, storage is undertaken at your own risk, and you remain responsible for insuring your goods for their full replacement value unless we expressly state otherwise in writing. We do not offer insurance unless specifically included in the service package.
We are not liable for loss, damage, theft, deterioration, or destruction of goods unless caused directly by our negligence, wilful misconduct, or breach of statutory duty that cannot legally be excluded. We are not responsible for damage caused by the nature of the goods themselves, inadequate packing, inherent defects, vermin, mildew, temperature changes, humidity, acts of third parties, or events outside our reasonable control. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
You must pack your goods appropriately, use suitable containers where necessary, and take reasonable steps to protect fragile, valuable, or sensitive items. You must not store items that require specialist climate control unless we have confirmed in writing that such conditions are available. Any declaration about the contents of a unit must be truthful and complete. We may inspect goods where reasonably necessary for safety, security, legal compliance, or to respond to an emergency.
Our premises and services must be used in accordance with all applicable laws, regulations, and site rules. You must not store waste that is illegal, hazardous, contaminated, or likely to cause nuisance, pollution, fire, or danger to people or property. This includes, without limitation, chemicals, asbestos, batteries not permitted by law, oils, fuels, gas cylinders, explosives, toxic substances, medical waste, and items that emit fumes or odours.
Where waste is generated from your activity, you are responsible for disposing of it lawfully and for ensuring that any disposal arrangements comply with UK waste regulations and local authority requirements where relevant. You may not use the storage unit as a dumping point for general rubbish, trade waste, or prohibited materials. If we must remove waste or hazardous items because you have left them behind or stored them unlawfully, you will be responsible for all related costs, including handling, transport, specialist disposal, and any administrative charges we are legally permitted to recover.
You must not bring onto the premises any item that could contaminate the site, endanger staff or other customers, or breach environmental legislation. If we reasonably believe that prohibited or controlled waste has been stored, we may isolate the unit, contact the appropriate authorities, and take any action required to protect health, safety, and the environment. You must indemnify us for losses arising from your breach of this waste and prohibited-items policy, except to the extent those losses are caused by our own negligence or unlawful conduct.
Access to the storage unit may be subject to identification checks, access hours, security procedures, and operational restrictions. You are responsible for ensuring that any person acting on your behalf complies with these terms. You must keep access codes, keys, and security devices confidential and notify us immediately if they are lost, stolen, or misused. We may replace access devices at your expense where necessary for security or operational reasons.
The contents of a unit may not be used for business activity that creates noise, nuisance, unlawful trading, or health and safety risks, unless we have agreed this in advance. You must not live, sleep, or carry out any residential use in a storage unit. You must also not store items that are subject to legal restrictions, are stolen, are counterfeit, or are connected to criminal activity. If we suspect any unlawful activity, we may report it to the relevant authorities and cooperate with any lawful investigation.
We may exercise a lien or similar right over goods where permitted by law if charges remain unpaid. This means we may retain control of the goods until outstanding amounts are settled. If sums remain unpaid for a prolonged period, we may sell, dispose of, or otherwise deal with the goods in accordance with applicable law and reasonable notice procedures. Any money obtained from sale may be used first to pay our costs and the amounts you owe, with any surplus dealt with as required by law.
We may amend these terms from time to time to reflect changes in law, regulatory guidance, operational requirements, or the way the service is delivered. Updated terms will apply from the date stated in the revised version or as otherwise notified to you. If you continue using the service after the updated terms take effect, you will be deemed to have accepted them, subject always to your statutory rights. No variation is valid unless it is made by us in writing or clearly presented through our approved booking process.
These terms, together with your booking confirmation and any written notices issued by us, form the entire agreement between you and us regarding the storage service. You should keep copies of all documents for your records. If we do not enforce any right or delay enforcing it, that does not mean we have waived it. Any waiver must be given in writing to be effective.
Governing law: These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law gives you a different right. If you are contracting as a consumer, your statutory rights remain unaffected by these terms.